Glance Authorization Services provide robust tools for securely managing agent access and monitoring live interactions. Using the Authorization Web Service, developers can generate JSON Web Tokens (JWTs) via SOAP, REST, or the client-side JavaScript API to securely authenticate agent-side requests and enforce group-specific privileges. Once your agents are securely authenticated, the SessionService Web Services API offers a straightforward interface'accessible via SOAP/XML, JSON, or standard HTTPS POSTs'to query real-time information about sessions currently in progress, ensuring your custom dashboards and support workflows stay securely synchronized with live activity.
Glance Authorization Services
Obtaining credentials to authorize your users to use Glance services.