The Legacy API section provides developers with the foundational SOAP, REST, and JavaScript interfaces necessary to programmatically manage users, query session data, and authenticate agents. Through robust backend tools like the User Provisioning API and the Activity Service API, administrators can seamlessly integrate Glance into their existing internal systems to automate account creation, manage user roles, and generate comprehensive historical reports or real-time dashboards of session activity.
Beyond backend management, this section also covers powerful frontend and connection workflows. The Cobrowse Visitor API empowers developers to deeply customize the visitor-side session experience, offering granular control over dynamic field masking, custom UI event handling, and remote control requests. Paired with the Session Invitation and Authorization web services, these APIs ensure your team can securely launch sessions via one-click SMS or email links while enforcing strict, token-based access controls across your entire support infrastructure.
Explore the APIs
Choose an API below to view its endpoints, authentication requirements, and request/response schemas:
Activity Service API Query historical Glance session data, participant details, and overarching usage metrics.
User Provisioning API Programmatically create, update, delete, and list accounts for Glance users in your organization.
Glance Authorization Services Obtain JSON Web Tokens (JWT) and credentials to securely authorize your agents to use Glance services.
Session Invitation Web Service Send one-click session initiation links directly to customers via SMS or email.
Cobrowse Visitor API Control, customize, and secure the visitor-side session experience, including custom UIs and field masking.
Customer Records Retriever Retrieve customer records and associated data tied to your Glance sessions.