The Glance Presence scripts provide functionality for:
- Tracking visitor presence: Monitor visitors on your website, including their identity, browser details, platform information, and custom data payloads.
- Triggering actions: Signal the visitor's browser to execute specific commands, such as launching a Cobrowse session.
Glance Presence is split into two core components:
- Visitor-side: Scripts that send visitor data to the Presence service and listen for incoming agent commands.
- Agent-side: Functionality that allows agents to query visitor information and send signals directly to those visitors.