While Glance for Salesforce is designed for seamless integration, occasional configuration mismatches, environmental restrictions, or synchronization errors can occur. This section provides targeted troubleshooting guides and remediation steps to help administrators quickly diagnose and resolve common issues to keep agents connected with customers.
Choose a troubleshooting category below to find specific error messages and their solutions:
General Troubleshooting Solutions for common configuration errors, missing Glance buttons, SSO/Login Key authentication failures, and clickjack protection blocks.
Sync Troubleshooting Remediation steps for data synchronization failures, duplicate Glance Session records, "User Not Found" errors, and API Server Error 666.