Genesys Cloud CX

This page will guide you through enabling and configuring Glance for Genesys Cloud CX.

Prerequisites

Before you begin, you must have completed the following:

• A Genesys Cloud CX account.
• A Glance Account (Group ID) and the following:
  • Provisioned agent user accounts with abilities to join Glance sessions.
• A site that is configured with the Glance Cobrowse script tag.
  • For 1-click connect, ensure that you set the following script tag parameters:
    • Set data-presence to API.
    • Set data-cookiedomain to the URL for your website domain.

Overview

At a high level, the installation process for enabling Glance in Genesys Cloud CX is as follows:

1. Install the Glance application.
2. Add users to the Glance role in Cloud CX.
3. Configure 1-Click Connect, and test joining Glance sessions.
4. View the attached data and create reports.