All browsers and other software used with Glance must support TLS 1.2. See this page for more information.
Operating Systems
- Windows
- 11+
- macOS
- Latest and previous version
- iOS
- Cobrowse: 13.0+
- Screen Share SDK: 15.0+
- Mobile Camera Share: 13.0+
- Android
- Cobrowse: 7.1+
- Screen Share SDK: 8.1+
- Mobile Camera Share: 7.1+
Browsers
| Agents | Guests/Visitors |
|---|---|
| Chrome & Edge | Chrome, Firefox, Edge, & Safari |
These are used in the following scenarios:
- Cobrowse sessions with customers
- Viewing cobrowse sessions
- Viewing screen share sessions
- Starting screen share sessions
- Pushing client software for desktop screen share sessions
- Viewing video streams
Info
Glance does not recommend using its web services in Incognito/Private modes. Private browsing modes affect how session storage, cookies, and other browser functionality work, and we do not guarantee all Glance functions will work properly when using them. For testing purposes, Glance recommends clearing cache and cookies after making configuration changes, instead of using private browsing. Browser-Based Multi-Participant Video
Visitors
| OS/Device | Browser | Background Effects Supported |
|---|---|---|
| Windows, version 10 and later | Chrome, Edge, Firefox | Blur |
| Mac, latest and previous version | Chrome, Safari, Firefox | Blur |
| iPad & iPhone, iOS version 13.4.1 and later | Safari | Blur |
| Android, OS version 10 and later | Chrome | Blur |
Guests
| OS/Device | Browser | Background Effects Supported |
|---|---|---|
| Windows, version 10 and later | Chrome, Edge, Firefox | Blur |
| Mac, latest and previous version | Chrome, Safari, Firefox | Blur |
| iPad & iPhone, iOS version 13.4.1 and later | Not Supported | Blur |
| Android, OS version 10 and later | Chrome | Blur |
Agents
| OS/Device | Browser | Background Effects Supported |
|---|---|---|
| Windows, version 10 and later | Chrome, Edge | Blur, Image, Color Fill |
| Mac, latest and previous version | Chrome | Blur, Image, Color Fill |
Multi-participant video requires cobrowse version 5.0 or above.
Background Effects
Background effects during video sessions have the additional requirement of WebGL being enabled in the browser. To check whether your browser supports WebGL, go here.