Getting Started
This section will walk you through how to set up, use, and configure Desktop Screen Share. More detailed information on how to personalize your Screen Share experience can be found under Configuring.
Provisioned agents can share their desktop screen or company-approved applications instantly with customers without the customer requiring a download or installation. An agent can pass control to customers and allow them to show their screens. Remote control can be used to navigate and manage configurations on the customer's computer. Glance Screen Share also gives agents the ability to open multiple customer sessions to work across multiple views if necessary.
Features
| Name | Description |
|---|---|
| Gesturing | Once in the session, viewers have the ability to gesture over elements on the presenter's browser to guide and indicate to the presenter. |
| Screen Share | Screen Share makes it easy to quickly see or show anything on your screen during a conversation. The agent or the visitor have the ability to share their screen. |
| Remote Control | Remote Control provides the option for the viewer to request control of the presenter's browser interface during the session. |
| Agent Video | Agent video provides the ability for the agent to lead a web-based video session during which a live video of the agent is displayed to the customer. |
In This Section
Upgrading the Glance Client
Learn how to download and install the latest version of the Glance Screen Share Client.
Setting up Desktop Screen Share
Learn how to download and install the Glance Client for Windows and Mac to begin hosting Desktop Screen Share sessions.
Using Desktop Screen Share
Learn how to start a session, invite guests, show or hide your screen, use gesturing, and manage remote control during a Glance Screen Share session.
Scheduling a Session in Advance
Learn how to schedule a Glance Screen Share session and provide meeting details to guests ahead of time.
Configuring Desktop Screen Share Settings
Customize the Glance experience for yourself and your guests.
Visitor and View Sessions
Learn the differences between Visitor and View sessions, when to use each, and how to set them up.