Restricted Editing

Configure Restricted Editing in the Glance Portal to allow agents to control specific browser fields.

Restricted Editing allows the agent request control of the visitor's browser interface during the session.

To configure which fields the agent can control during a Cobrowse session:

Restricted Editing configuration in Glance Portal

  1. Click the New button.
  2. In the Selector field, enter the CSS selectors of the UI elements you want agents to control.
  3. Click Create.
  4. Click the Publish Restricted Editing button in the upper-right corner.