Provisioned agents can instantly launch a session to share their screen or to view the customer's browser screen, highlight page content, and scroll the page to guide the customer as they navigate the company website or browser-based app. No downloads or installations are required by the customer, as the Glance Cobrowse functionality is enabled on the company web pages using simple JavaScript tags.
To read more about the features included with Cobrowse, visit the Features page.
Overview
Core concepts, features, and configurations for Glance Cobrowse.
Features
Features found within Cobrowse.
Glance Video
Overview of Glance's multi-participant video features.
Upgrading
Guidance and best practices for upgrading your version of Glance Cobrowse or making changes to your website.
Cobrowse Security and Integrity
Overview of Glance's Cobrowsing service from an information security perspective.
HAR File
How to generate a HAR file to assist Glance Customer Support with troubleshooting network requests.
Report a Problem
Learn how agents can use the Report a Problem tool during a Cobrowse session and how administrators can review the logged issues.
FAQs
Answers to commonly asked questions about Glance Cobrowse features, session codes, and integrations.