Gesturing

Once in a session, agents and guests have the ability to gesture over elements on the visitor's browser to guide and indicate to the visitor.

The agent and guest can:

• Move and Indicate: Shows as a colored cursor for the visitor.
• Highlight: Click and highlight a page element, which will be outlined for ~5 seconds.
• Gesture: Click-drag a rectangle for indicating an area, which will be outlined for ~5 seconds.

Details

• Gesturing is a feature on by default for Cobrowse, except when the session is in Remote Assist mode.
• Gestures for an agent or guest include their name in the top left corner. If multiple agents and/or guests are in a Cobrowse session, they will each have a different colored gesture.
• Highlighting is not available while Gesturing.
• Screen reader gesturing: Allows an agent to highlight a page element when a visitor is using a screen reader. See the Accessibility page for more information on screen reader gesturing.