Whenever you make changes to your website, it is a best practice to verify that Cobrowse will still run correctly on the modified portions of your site. Verify the following checklist whenever you upgrade your web property:
- New pages have been tagged with the Cobrowse script tag.
- New iframes have been tagged with the Cobrowse script tag (this is a common source of issues).
- New sensitive information or form fields are correctly masked.
- If there are hover states in the new website areas, contact Glance Support to ensure that hover states will be reflected on the agent side during Cobrowse sessions.
- If there are new custom fonts or icons that are not accessible from your website via a cross-origin request, contact Glance Support and Glance can host them on our CDN for access by Cobrowse agents.